Orbit Medical Offers the Best in Customer Service

At Orbit Medical we recognize that the customer always has a choice when it comes to choosing a medical provider. We appreciate the opportunity that we have to serve you, and strive to give you peace of mind in choosing our company. We are confident that you will not find a more pro-active customer service department in the sleep therapy industry. Our goal is to service your needs as soon as possible. Here are some of the services you will receive while a customer with Orbit Medical:

• A trained technician will personally visit your home to set up your CPAP system, adjust your mask to you, and make sure that all settings comply with your doctor's prescription.
• Beginning on the morning after you first use your CPAP, our customer service representatives will make three phone calls within a week to answer any questions you might have, and to ensure that your system is properly providing for your needs.
• Following the initial service calls, our customer service representatives make monthly calls to answer any further questions that you might have, as well as find out if you need a replacement mask, tubing, filters, or other disposables associated with your CPAP machine.
• Our sleep therapy customer service department is staffed 24 hours a day, 7 days a week. If at any time, you have a question or concern, please call us toll-free at 1-800-430-0539. One of our customer service representatives will answer your question, and if necessary dispatch a technician to your home to fix your problem.

Complete Sleep Therapy Cycle

We take pride in not only setting you up with a sleep-therapy system, but following up after your initial set-up to make sure that you:

• Have the most comfortable custom-fit equipment available for your needs
• Know how to properly operate your equipment
• Are comfortable with the care and maintenance of your system
• Understand how your CPAP machine treats Sleep Apnea
• Have around the clock access to Customer Service Representative assistance