Why Orbit decided to get this national accredidation?
- It ensures that we are committed to providing quality patient care in all we do.
- Demonstrates our professionalism and commitment to ethical business practices.
- Independently verifies our continuous compliance with all applicable governmental and statutory regulations and guidelines.
- Ensures constant review of our internal policies, procedures and practices to continuously improve our customer care.
- Ensures our customers will always have a voice to express their needs.
ACHC Accreditation: The Mark of Quality and Commitment
Orbit Medical is proud to be accredited by ACHC, one the leading Medicare approved accreditation agencies. The Accreditation Commission for Health Care, Inc (ACHC) is a private, not-for-profit corporation that has set high national standards for providers to meet in effectively and efficiently delivering quality health care products and services to consumers. ACHC confers accreditation on organizations that have demonstrated through rigid scrutiny that their policies, procedures, practices and quality assurance programs meet the ACHC national standards. Accreditation is a voluntary method to establish our commitment to adhering to these high standards, to show that we are in compliance with all regulatory bodies in the industry, and to provide surety to any concerned party that we strive for excellence in all endeavors.
At Orbit, we strive to be the absolute easiest company to do business with. As an Accredited Home Medical supplier, our referral sources, patients and employee's know our commitments to exceptional patient care.How hard is it?
Accreditation is not easy to attain - providers must demonstrate that they meet the ACHC criteria through a stringent review of ninety-six separate qualifying standards & criteria, spanning eight areas of business operations, such as Customer Service/Care Management, Quality Improvement, and Fiscal Management. Evidence submitted for the review includes:
- Documented internal policies and procedures
- Best practices checklists
- Reviews of training and fiscal management records.
- Quality Improvement measures and corrective actions
- Customer satisfaction monitoring and improvement measures
ACHC reviewers perform on-site visits to audit these and other performance areas to validate each standard. They further interview our staff members to discover levels of training, product knowledge and to ascertain health and safety standards. They also review customer satisfaction using a variety of methods including direct customer contact. Once they have considered the entire body of evidence, they then determine whether or not we have met the standard sufficient for accreditation.