Frequently Asked Questions

Frequently Asked Questions

Following are a list of frequently asked questions (FAQ) by customers of Orbit Medical. If you have further questions, please reach out to us through our contact page, or call us at (877) 672-4862.

Will Medicare cover my power wheelchair?

Primary insurances, including Medicare will cover up to 80% of the allowable.  Typically secondary insurances will cover all or a portion of the remaining 20%.

How long will it take to get my power wheelchair?

Once we get approval from the insurance company, we typically deliver within 48 hours.

How long does it take to get the insurance to approve the power wheelchair?

Insurances typically take two weeks or less to get us their decision.

So why is it taking so long to get my new power wheelchair?

Usually the longest/hardest part of getting a new power wheelchair is completing a face-to-face evaluation with your physician.  The evaluation isn’t difficult, getting it in the proper format, addressing all medical necessity can be a challenge.

We will assign a mobility specialist to follow-up with your physician and answer any questions they might have to help make this process quick and easy.

Do I have to see my doctor to get a power wheelchair?

You will need to see your doctor in order to qualify for a power wheelchair.  Just call and ask to schedule an appointment for a mobility evaluation. There are a series of questions your physician will ask you about your current mobility and what a power wheelchair will allow you to accomplish.

How far can I go in my new power wheelchair?

Most chairs have a range of approximately 10 miles.  Range varies based on terrain, speed, and environmental conditions.  But not to worry, your chair can be charged overnight and will have more than enough charge to last a full day to several days.

Is a scooter or power wheelchair best?

It depends. But we find power wheelchairs to help more customers in and outside their home.  The turning radius and small footprint of a power wheelchair make it an ideal choice.  Scooters are lightweight, but are mainly used outdoors and for travel. Speak to a mobility specialist to learn more.

Do I own the motorized wheelchair when it's delivered?

Medicare will rent the motorized wheelchair from the equipment supplier for 13 months.  After those 13 months, you do own the chair.

How do I get service for my power wheelchair?

Just give us a call or submit a service call at

Will the insurance cover service and repairs?

Most insurances will cover normal wear and tear items.

I already have a power wheelchair, how can I get a new one?

Most insurances will allow a power wheelchair to get replaced every 5 years, if it’s too expensive to repair the current one.

How can I check the status of my power wheelchair order?

Give us a call at 1-877-672-4862 and we’ll let you know its status.

Our Mission: Quality & Service

Orbit Medical was founded in 2005, and reinvented itself in 2011 to uniquely position itself as the premier service provider to patients in the Midwest region, and a best place to work for our employees.

Orbit Medical is one the largest Durable Medical Equipment (DME) providers in the Midwest. We are a Medicare Competitive Bid contracted supplier with a full line of DME. We specialize in Power Mobility, Complex Rehab, Home Respiratory, Orthotic Devices, general DME, and pain management supplies. Orbit’s key strengths are combining a solid employee base with the best technology to provide the highest level of service to our patients and referral sources.

Today, Orbit Medical has over 125 team members servicing over 30,000 patients annually, with five locations throughout the Midwest as well as a corporate office in Salt Lake City, Utah.