Customer Service Representative

Job Description

Customer Service Representative
Orbit Medical – Naperville, IL

We’re looking for qualified candidates who are excited to be a part of a growing team!

The customer service representative (CSR) plays an integral part of our business. As a CSR at Orbit Medical your job is to provide the best support to our current and future patients as they interact with our medical equipment. The CRS handles inbound and outbound calls to patients and families assisting them with troubleshooting equipment, repair orders and general service requests.

Essential Roles

Provide phone support to customers and accounts

Troubleshoot equipment with patients

Process service tickets for patients needing at home service

Provide general information about existing orders

Review claims ensuring the meet medical coverage

Work with all facets of the organizing to have a clear understanding of how

*Most qualified candidate will posses the ability to provide excellent customer service and empathy to patients under a face paced pressure environment.

 

Qualifications

High School Diploma or equivalent

Previous customer service experience preferred

Ability to communicate effectively over the phone and via email.

Basic computer and MS Office skills (Word and Excel)

Strong organization, time management and multi-tasking abilities

Ability to work independently with speed, accuracy and attention to detail while meeting production deadlines

 

Orbit Medical is one of the fastest growing home medical equipment companies in America. We sell and supply a variety of equipment including home oxygen equipment, wheelchairs, complex rehab chairs, hospital beds, orthotic equipment, etc. Working together as a team and through aggressive marketing strategies, Orbit Medical will continue helping thousands of people regain their independence and receive the medical supplies they need to better their lives.

At Orbit, we focus on growth, goals, company culture and career advancement We are looking for people who want to be part of our growing team.

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